Privacy Policy

1. Introduction

FindCarParts ("FindCarParts," "we," "us," or "our") operates findcarparts.online and related services that connect drivers with a nationwide network of salvage yards for used auto parts (the "Service"). This Privacy Policy explains what information we collect, how we use and share it, how we and our advertising partners — including Google and Meta Platforms, Inc. — use cookies and similar technologies, and the choices available to you.

By using the Service, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Service.

2. Information We Collect

Information you provide directly

• Contact details: name, phone number, email address, mailing/shipping address
• Vehicle details: year, make, model, VIN, and the part(s) requested
• Any message content you submit through our request form, chat, or phone calls
• Payment-related details when a purchase is arranged through us (processed via a third-party payment processor; we do not store full card numbers)

Information collected automatically

• Device information: browser type, operating system, device identifiers
• Usage data: pages viewed, links clicked, time on site, referring/exit pages
• Approximate location derived from IP address
• Cookie and pixel identifiers described in Section 4

Information from third parties

We may receive information about you from salvage yards and partners fulfilling your quote request, from analytics and advertising providers (such as Google and Meta), and from publicly available sources.

3. How We Collect Information

We collect information when you:

• Submit a quote request or contact form on our site
• Call, text, or email our team
• Browse our website (via cookies, pixels, and similar technologies)
• Interact with our ads on Google Search, Google Display Network, YouTube, Facebook, or Instagram
• Subscribe to email or SMS updates

4. Cookies & Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to operate the Service, remember your preferences, measure site performance, and deliver and measure advertising.

Where required by law, we request your consent before setting non-essential cookies via a cookie banner. You can withdraw consent at any time using the cookie settings link in our site footer or your browser controls.

5. How We Use Your Information

• Match your part request to salvage yards in our network and relay quotes to you
• Communicate with you about your request, order, or account by phone, email, or SMS
• Operate, maintain, and improve the Service
• Measure and improve the performance of our advertising, including Google and Meta campaigns
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations
• Send marketing communications, where permitted, with an option to opt out at any time

6. How We Share Information

We share information with:

• Salvage yards / fulfillment partners in our network, to provide quotes and fulfill orders
• Service providers who perform functions on our behalf (hosting, payment processing, customer support, SMS/email delivery)
• Advertising and analytics partners (Google, Meta) as described in Section 5
• Legal and safety authorities when required by law, subpoena, or to protect rights, property, or safety
• A successor entity in connection with a merger, acquisition, or sale of assets

We do not sell your personal information for money. See Section 9 for your rights regarding "sale" or "sharing" as defined under state privacy laws.

7. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including to provide the Service, comply with legal or tax obligations, resolve disputes, and enforce our agreements. Advertising identifiers set by Google or Meta are subject to their own retention periods, which you can manage through the opt-out tools listed in Section 10.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access, correct, or delete the personal information we hold about you
• Opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising (California CCPA/CPRA)
• Restrict or object to certain processing, including profiling used for advertising (EU/UK GDPR)
• Withdraw consent at any time, where processing is based on consent
• Request a portable copy of your data
• Lodge a complaint with your local data protection authority

To exercise these rights, contact us using the details in Section 15. We will verify your request and respond within the timeframe required by applicable law.

9. Your Ad & Cookie Choices

You can control or opt out of interest-based advertising through:

• Google Ads Settings — manage or opt out of Google's ad personalization
• Meta Ad Preferences — manage ad settings for Facebook and Instagram
• Network Advertising Initiative opt-out
• Digital Advertising Alliance opt-out (WebChoices)
• Your browser settings, to block or delete cookies (may affect site functionality)
• Our cookie preference banner, where available, to withdraw consent for non-essential cookies

Opting out of interest-based ads does not stop all advertising — you may still see ads that are not based on your browsing behavior.

10. Children's Privacy

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. International Users

We are based in the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S. and other countries whose data protection laws may differ from those in your jurisdiction.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page, and, where required, we will provide additional notice.